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Privacy Policy

Last Updated: April 17, 2025

At Alian Hub, operated by Alian Software, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our project management tool, Alian Hub, available at https://app.alianhub.com/ (the “Service”). By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve the Service, which includes project management, HR management, time tracking, workload management, real-time chat, and other features. The types of information we collect include:

a. Personal Information

  • Account Information: When you sign up for Alian Hub, we collect your name, email address, company name, and password.
  • Billing Information: If you subscribe to a paid plan, we collect payment details such as credit card information or other payment method details through our third-party payment processors.
  • User Profile: You may provide additional details, such as your job title, phone number, or profile picture, to personalize your account.

b. Usage Data

  • Project and Task Data: Information you input into the Service, such as project details, tasks, milestones, timelogs, and files uploaded for project management.
  • Communication Data: Messages, files, or voice notes shared through the in-built real-time chat and channels.
  • Analytics Data: Information about how you interact with the Service, including IP address, browser type, device information, pages visited, and actions taken (e.g., task creation or time tracking).
  • Time Tracking Data: Data related to time spent on tasks, including start and stop times, timesheets, and screenshots (if enabled by your company settings).

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. These may include:

  • Essential Cookies: Necessary for the Service to function, such as maintaining your login session.
  • Analytics Cookies: Help us understand how users interact with the Service.
  • Preference Cookies: Store your settings and preferences.

    • You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the Service, including project management, time tracking, and collaboration features.
  • Process payments and manage subscriptions through third-party payment processors.
  • Communicate with you, including sending notifications about account activities, updates, or support inquiries.
  • Improve the Service by analyzing usage patterns and feedback.
  • Personalize your experience, such as displaying relevant project templates or task views.
  • Ensure security by monitoring for suspicious activity and maintaining audit logs.
  • Comply with legal obligations or respond to legal requests.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following cases:

  • With Your Consent: When you explicitly allow us to share data, such as by inviting team members to collaborate.
  • Service Providers: We work with third-party providers (e.g., payment processors, cloud storage, analytics tools) to deliver the Service. These providers are contractually obligated to protect your data.
  • Within Your Organization: Data you input, such as tasks or messages, is shared with other users in your company or project team as per your settings and permissions.
  • Legal Compliance: We may disclose data to comply with legal obligations, enforce our terms, or protect the rights, safety, or property of Alian Hub, our users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. Data Storage and Security

  • Storage: Your data is stored in secure databases, such as MongoDB Atlas, or on hosted servers as per your configuration. We do not store your company data on our systems beyond what is necessary to provide the Service.
  • Security Measures: We implement industry-standard security practices, including encryption, access controls, and regular security updates, to protect your data. Advanced permissions allow you to customize access levels for team members.
  • Retention: We retain your data for as long as your account is active or as needed to provide the Service. You can delete your account at any time, after which we will remove your data, subject to legal or contractual obligations.

5. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Restriction: Limit how we process your data.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to certain processing activities, such as marketing.

To exercise these rights, contact us at support@aliansoftware.net. We will respond within the timeframes required by applicable law.

6. Third-Party Integrations

Alian Hub may integrate with third-party tools (e.g., Wasabi for storage, Firebase for notifications). When you enable these integrations, data may be shared with these providers as per their privacy policies. We recommend reviewing their terms before enabling integrations.

7. International Data Transfers

Alian Hub operates globally, and your data may be processed in countries outside your jurisdiction, including the United States or India. We ensure that such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses where required.

8. Notifications

You can enable email, browser, or mobile notifications for activities on Alian Hub, such as task updates or chat messages. Manage these settings under Settings > Notifications > Advanced Permissions.

9. Children’s Privacy

The Service is not intended for users under 16 years old. We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through the Service. The “Last Updated” date at the top indicates the latest version.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Alian Software
Email: support@aliansoftware.net
Website: https://app.alianhub.com
Address: S1 Shreeji Arcade, Opp. Shashwat Hospital, Anand, Gujarat, India

By using Alian Hub, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your data.